Effective Date: August 12, 2026
1. Acceptance of Terms
(a) Scope of the relationship these Terms govern. These Terms & Conditions (“Terms”) govern the customer relationship between you and Air Duct Cleaning Miami, operating under Service Pros of America (“Company,” “we,” “us,” “our”), across every stage of that relationship — including when you contact us by phone, website form, SMS/text, email, or chat; when you request or receive a free estimate or inspection; when you book an appointment; when our technician performs services at your property; and when you receive an invoice from us. These Terms are the single set of terms that applies across all of those touchpoints; they are not separate documents for the website, the estimate, and the invoice — see Section 9.
(b) When you become bound. You accept and become legally bound by these Terms when you take any of the following affirmative steps: booking an appointment or requesting service through our website, phone, text, online calendar, or any other channel; accepting or authorizing a written estimate; authorizing our technician to begin or continue work at your property; paying an invoice that incorporates these Terms; or otherwise continuing to request or receive Services from us after being given a reasonable opportunity to review these Terms (for example, via a link on our booking form, estimate, or invoice). Each of those acts, on its own, is sufficient to bind you to these Terms for that transaction and for the ongoing relationship.
(c) Simply browsing our website. Visiting or browsing our website alone, without taking any of the steps in Section 1(b), does not by itself create a binding service contract between you and the Company. Site visitors are subject to our website’s separate terms of use governing use of the site itself (content, intellectual property, prohibited use of the site); it is only when you contact us, request an estimate, book, authorize work, or accept an invoice that the full service-relationship Terms in this document attach.
(d) Authority to bind others. If you are booking, requesting an estimate, or authorizing work on behalf of a property owner, HOA, property management company, or other party, you represent that you are authorized to accept these Terms on their behalf and to authorize the work.
(e) These Terms are freely and publicly available to you at any time. These Terms are posted on our website and freely available to the public at all times, before you ever contact us, while you are considering booking, and after any Services are complete. You are welcome, and encouraged, to read these Terms at any point in that process — before booking, before authorizing any work, before paying an invoice, or simply out of interest — and nothing about reviewing them requires booking, paying, or taking any other step first. If you would like a copy provided directly to you (for example, by email or text), just ask and we will send one.
If you do not agree to these Terms, please do not contact us to request service, book, accept an estimate, or allow work to proceed.
2. Services & Service Area
We provide residential and commercial HVAC-related services including air duct cleaning, dryer vent cleaning, AC repair, AC maintenance and tune-ups, AC installation, thermostat installation, coil cleaning, mini-split cleaning, kitchen hood/exhaust cleaning, ice machine service, cooler maintenance, and other commercial equipment service (collectively, “Services”). We service all of Miami-Dade County and Broward County, Florida. We do not offer furnace service.
3. Licensing Disclosure
Air Duct Cleaning Miami / Service Pros of America is a licensed Florida HVAC contractor, license number CAC1817115. We are rated BBB A+. If you have questions about our license, you may verify it with the Florida Department of Business and Professional Regulation (myfloridalicense.com).
4. Estimates, Pricing & Promotional Offers
(a) Free estimates. Where we advertise a “free estimate” or “free inspection,” that visit itself carries no charge; it does not include any repair, cleaning, part, or additional diagnostic service unless and until you separately agree to and authorize that work and its price. See Section 4(e) for exactly where a free inspection ends and a paid diagnostic begins.
(b) Paid specials. Where we advertise a discounted, promotional service at a stated price (for example, an AC Diagnostic & Tune-Up Special), booking that offer is booking a specific paid service at that price — see Section 6(a) for what happens if that booking is cancelled.
(c) Discounts apply to completed service only. Any advertised discount, coupon, or promotional price applies only to a service that is actually performed and paid for; it is not a cash value and cannot be applied toward a cancellation fee, a no-show fee, or any service not completed.
(d) Estimates for repair/replacement work are estimates, not fixed-price contracts, until you sign or otherwise accept a specific written price for a specific scope of work. Final pricing may change if the actual condition of your equipment, ductwork, or property differs materially from what was visible or represented at the time of the estimate — see Section 8 (Unforeseen Conditions).
(e) Free inspection vs. paid diagnostic — where the line is, and how we handle it. (This is one specific application of the general Advance-Notice-and-Approval principle stated in Section 4(f) below.)
- Inspection (free). A “free estimate” or “free inspection” is a visual, non-invasive assessment of your equipment or ductwork: looking, walking the system, and providing a price and scope for the work we recommend. No tools are used, and no equipment is opened, disassembled, or invasively tested. This is what our “free estimate”/“free inspection” advertising promises, and it is what you receive at no charge, every time.
- Diagnostic (paid). The moment a technician needs to use a tool, open or disassemble any part of your equipment, or perform any invasive test (for example: gauges, meters, amp draw testing, opening an air handler, pulling a filter/coil access panel to test rather than only look, or similar) to evaluate the problem, that work is no longer a free inspection — it is a paid diagnostic, and the applicable diagnostic fee applies as stated in the advertised offer you booked, in a written estimate, or as otherwise disclosed to you and agreed in writing before the diagnostic begins.
- Diagnostic pricing may be time-based. Where the diagnostic fee is structured on a time basis, an initial period may be charged at one rate, with additional time beyond that period charged at a different (typically higher) rate — meaning the total diagnostic charge can exceed an initial or first-period figure if the diagnostic takes longer. The presence of additional technicians on-site, or additional time required to diagnose the issue, may also increase the total charge. Where any of this applies to your visit, the applicable rate structure will be disclosed to you — in writing, or verbally with written confirmation — before you authorize the diagnostic to begin, consistent with the next paragraph.
- You will be told, and asked, before that line is crossed. Before performing any diagnostic work described above, our technician will tell you that the visit is moving from a free inspection into a paid diagnostic, state the fee that applies, and obtain your authorization before proceeding. You may decline at that point at no charge — your free inspection is complete, no fee is owed, and you are under no obligation to authorize the diagnostic. We do not charge a diagnostic fee without first telling you it applies and getting your agreement to proceed.
- This is a factual, tools-used distinction, not a label we can apply after the fact — if no tools were used and nothing was opened or invasively tested, the visit remains a free inspection regardless of how long it took or what was discussed.
(f) Advertised prices are a starting point for standard scope — not a guaranteed final total. This is the general principle behind 4(e) above and Section 6(f) below, stated once here.
Prices, packages, and specials shown on our website, in ads, or in other promotional materials reflect the typical scope of a standard job of that type. They are not a fixed, final price guaranteed for every property in every condition. For example, if you book an advertised AC maintenance package and, once our technician inspects your equipment on-site, finds that properly servicing it genuinely requires more labor, more time, or additional work beyond the standard scope, the price may be adjusted to reflect that additional work.
The one requirement that makes this fair, not a bait-and-switch: any such adjustment is told to you, and agreed to by you, before any of that additional work is performed or charged. We do not perform additional work or bill an adjusted price based on our own after-the-fact determination. No price changes and no chargeable work happens on the strength of a scope change alone — it happens only after we’ve told you specifically what changed and what it will cost, and you’ve approved it. If you do not approve the adjusted price, you are not obligated to authorize the additional work, and we will not perform it or charge you for it; you remain responsible only for the originally agreed price of whatever standard-scope work, if any, you do authorize.
This is the same advance-notice-and-approval requirement applied in Section 4(e) (where a free inspection becomes a paid diagnostic) and Section 6(f) (before we order parts/materials for authorized repair work) — one principle, applied consistently across every situation in these Terms where your actual cost could change from what was first advertised or estimated.
Do not treat any price, package, or number shown on our website as the final or only payment for your specific job. Treat it as a starting reference point for a standard-scope job, confirmed — or adjusted with your advance approval — once we’ve actually seen what your equipment needs.
(g) The free estimate is a visual inspection; a written estimate is a separate, paid deliverable, credited toward your job if you book within 14 days. (This is one specific application of the general Advance-Notice-and-Approval principle stated in Section 4(f) above.)
Our free estimate is a visual, on-site inspection by a licensed technician — the same visual, non-invasive assessment described in Section 4(e) — together with the technician’s verbal assessment and price quote given to you in person, at the time of the visit. That on-site inspection and verbal quote are what our “free estimate”/“free inspection” advertising promises, and it is what you receive at no charge, every time.
A written estimate — a document on Company letterhead bearing our license number, prepared and delivered to you by text, email, or through our customer-management system — is a separate, paid deliverable, not part of the free estimate. It reflects our administrative and licensing costs to prepare and issue a formal written document on the Company’s license. Where you request a written estimate, the fee that applies (a standard fee for a straightforward residential estimate, or a higher fee scaled to the complexity of the work — for example, a commercial property, multi-unit building, or a scope requiring substantial additional time to prepare) will be quoted to you and agreed by you before we prepare it, consistent with Section 4(f). We do not prepare or send a written estimate, or charge for one, without telling you the fee first and getting your agreement to proceed.
Credit toward the job — standard residential. For a standard residential written estimate, if you approve the estimated work and book it with us within 14 days of paying the written-estimate fee, we will credit the full amount of that fee toward the price of the job. The written-estimate fee is not credited if you do not book the work, or if you book more than 14 days after paying it.
Commercial and complex-scope written estimates. For a commercial, multi-unit, or other complex-scope written estimate — genuinely variable in scope and priced case-by-case under this subsection — whether any portion of the fee is credited toward approved work, and on what terms, is addressed case-by-case and will be stated to you in the written estimate itself, in writing, before you pay the fee. We do not make a standing advance promise to credit a commercial written-estimate fee, because we make no “free”/standard advertised offer of one to begin with.
(h) What a paid diagnostic includes and excludes. (This is one specific application of the general Advance-Notice-and-Approval principle stated in Section 4(f) above, and it applies to both residential and commercial diagnostics.)
Where you book or authorize a paid diagnostic under Section 4(e), the diagnostic covers the following, and only the following, unless we separately agree in writing to more:
- Scope and duration. The diagnostic covers up to the time period stated in the offer you booked or in your written estimate, including travel time to your property. Diagnostic time beyond that period is billed at our standard labor rate, which will be quoted to you for approval before we continue, consistent with Section 4(f).
- Residential vs. commercial. This diagnostic pricing and scope applies to residential customers. Commercial customers should contact us for diagnostic pricing specific to their property and equipment; commercial scope may differ and will be quoted before the diagnostic begins.
- Electrical diagnosis — included only inside the unit. Electrical diagnosis of components inside the AC unit itself is included. Diagnosis of wiring, circuits, or electrical faults outside the unit — including in ceilings, walls, or elsewhere on the property — is not included.
- What is excluded from every diagnostic: nitrogen leak testing for refrigerant leaks; external refrigerant line testing; and any diagnostic requiring attic access. Where any of these is genuinely needed to properly diagnose your system, it is a separate, additional service, quoted to you for approval before it is performed, consistent with Section 4(f).
- Repairs, parts, refrigerant, and system replacement are always separate. The diagnostic fee covers diagnosis only. Any repair, part, refrigerant, or system/equipment replacement is priced separately and provided to you in writing for your approval before any of that work begins.
(i) Diagnostic fee credit toward approved repair work. (This is one specific application of the general Advance-Notice-and-Approval principle stated in Section 4(f) above.)
This subsection applies to the standard residential diagnostic under Section 4(h). If you approve and book repair or other authorized work with us within 14 days of paying a residential diagnostic fee under Section 4(e), we will credit the amount of that diagnostic fee toward the price of the approved work.
- What is credited. Only the promotional or initial-period diagnostic fee — the fee for the time period stated in the offer you booked or in your written estimate, described in Section 4(h)’s “Scope and duration” — is creditable under this subsection.
- What is NOT credited. Any diagnostic time or labor billed beyond that initial period, at our standard labor rate under Section 4(h), is charged separately and is not part of this credit, whether or not you go on to approve and book the repair work.
- The credit does not apply if you do not book the approved work, or if you book it more than 14 days after paying the diagnostic fee.
Commercial diagnostics. For a commercial diagnostic, quoted and scoped case-by-case under Section 4(h) rather than offered as a standard advertised diagnostic, whether any portion of the diagnostic fee is credited toward approved repair work is likewise addressed case-by-case and will be stated to you in the commercial quote, in writing, before the diagnostic begins. We do not make a standing advance promise to credit a commercial diagnostic fee.
5. Booking, Confirmation & Access Requirements
(a) Confirmation. By booking an appointment, you agree to receive confirmation and reminder communications at the contact information you provide. It is your responsibility to keep that information accurate and monitored.
(b) Access. You agree to ensure, for every scheduled appointment: someone 18 years or older is present or otherwise able to grant our technician access; clear, safe physical access to the equipment, ductwork, attic, or other work area (including moving furniture/storage blocking access where reasonably requested in advance); working electricity and water where the Services require it; and that any pets are secured away from the work area for the technician’s and the pet’s safety.
(c) Buildings, HOAs & commercial properties. If your building, HOA, or property management requires a Certificate of Insurance (COI), work order, or other documentation before we may perform work, you agree to notify us at booking so we can arrange it; associated administrative lead time may affect scheduling.
(d) We may decline or reschedule a visit on-site if access, safety, or utility conditions are not met, and standard cancellation/no-show terms in Section 6 may apply.
6. Cancellations & No-Shows
(a) Two types of bookings. We offer two categories of appointments, each with its own cancellation terms: Paid Specials (discounted, promotional service offerings advertised at a stated price, e.g. an AC Diagnostic & Tune-Up Special — the current promotional price is disclosed to you on the booking form and confirmation for that specific offer, since promotional pricing may change between campaigns) and Free Estimates (no-cost, no-obligation evaluation visits). Which category applies to your booking, and its price if it is a Paid Special, is stated at the time you schedule it.
(b) Paid Specials. If you cancel a Paid Special booking at any time after scheduling it — including before the appointment window — or fail to be present or accessible for the scheduled appointment, you agree to pay the full price of that offer as stated at the time you booked it. This reflects the price you agreed to pay for that specific paid service when you booked it; cancelling the appointment does not cancel the obligation you took on when you reserved that paid offering. This obligation applies regardless of the current advertised price of that or any similar offer at the time of cancellation — it is fixed to the price you actually agreed to when you booked.
(c) Free Estimates. We ask that you cancel or reschedule at least one (1) hour before your scheduled appointment window. If you cancel with less than one (1) hour’s notice, or if a technician arrives at the scheduled time and location and is unable to perform the estimate because no one is present, accessible, or ready to proceed (“No-Show”), the applicable cancellation/no-show fee disclosed to you at the time of booking applies. This fee reflects the actual cost to the Company of dispatching a licensed technician and vehicle to the scheduled address and time, and the lost opportunity to fill that slot with another customer. Customers who cancel or reschedule a Free Estimate with reasonable notice (1+ hour) owe nothing.
(d) Free Estimate Program — intended use. Our free estimate program is intended for property owners, tenants, or authorized agents with a genuine, good-faith interest in obtaining our services for their own property. It is not intended for: competitors, resellers, vendors, or their agents seeking pricing or business information without genuine intent to book a service; repeated bookings for the same address, contact, or household without a completed service, where the pattern indicates no genuine intent to purchase; or any booking made under false pretenses. We reserve the right to decline, cancel, or reschedule any booking we reasonably believe falls into these categories, and to require a deposit or pre-payment for a contact/address with a documented pattern of no-shows or late cancellations.
(e) Repeat no-show / bad-faith misuse. Where a pattern of conduct demonstrates bad-faith use of the free estimate program rather than an ordinary missed appointment, we reserve the right to recover our actual, documented costs incurred as a direct result of that conduct (which may include technician labor, vehicle/fuel costs, administrative time, and administrative costs such as COI preparation), in addition to the fee(s) in (c), and reasonable attorney’s fees and costs actually incurred in any successful collection action. Any amount sought beyond the disclosed fee in (c) will be itemized and tied to documented, actual costs — we do not assess a predetermined penalty amount for a first-time or ordinary missed appointment.
(f) Cancellation after work is approved or authorized — parts and materials already committed. (This is one specific application of the general Advance-Notice-and-Approval principle stated in Section 4(f).) This subsection is separate from (a)-(e) above, which govern cancelling an appointment. This subsection governs the later, distinct stage where you have already approved a written estimate or otherwise authorized us to proceed with specific repair, replacement, or other work. Once you authorize that work, we may order, purchase, or pick up parts and materials specifically for your job. If you then cancel or withdraw your authorization, you remain responsible for: (i) the cost of any parts or materials that are non-refundable or non-returnable to our supplier; (ii) any restocking fee actually charged by a supplier on parts that are returnable; (iii) shipping, delivery, pickup, and handling costs we actually incurred obtaining those parts or materials for your job; (iv) the reasonable value of any work already performed at your property before cancellation; and (v) our technician’s actual labor and travel time spent returning or restocking parts or materials on your behalf (for example, a trip to a supplier to return a part), where that labor/travel is incurred specifically because of your cancellation. These charges are itemized on an invoice showing our actual, documented costs — we do not assess a predetermined or flat fee for cancelling previously authorized work. Where practical, we will make reasonable efforts to mitigate these costs before charging you for them, including returning parts that are returnable and seeking any available restocking credit; item (v) reflects that this mitigation effort itself has a real, recoverable cost, not that we forgo mitigating.
Retail pricing applies to a part supplied without our installation. The price for a part or piece of equipment supplied as part of a complete job — where we also perform the installation or repair labor — reflects our contract/bundled job pricing. If you cancel the labor/installation portion of an authorized job but want to keep a part or piece of equipment already ordered for you, that part is re-priced at its standard retail/manufacturer-suggested price rather than the bundled job price, and the amount due is adjusted accordingly. This reflects that the discounted, bundled price only applies when the part is supplied together with our installation — it is not a standalone retail price. Where this principle applies to your specific job, it will be disclosed to you in your written estimate or booking confirmation before you authorize the work, not first raised at the point of cancellation.
(g) Disputes. If you believe a fee under this section was charged in error, contact us at (305) 607-3244 within 30 days of the charge so we can review the specific circumstances.
7. Payment Terms
(a) Payment due on completion. Full payment is due upon completion of the work unless we have agreed in writing to a deposit or payment-plan schedule.
(b) Late payment. Past-due balances accrue interest at 1.5% per month (18% per annum) from the due date, or the maximum rate permitted by Florida law if lower.
(c) Collections. If your account is referred for collection or legal action, you agree to pay our reasonable costs of collection, including reasonable attorney’s fees, to the extent permitted by Florida law.
(d) Accepted payment methods. We accept payment by credit card or cash.
(e) Card processing fee. Payments made by credit card include a card-processing fee of 3% of the charge, shown as its own line item on your invoice (e.g., “Credit Card Processing Fee (3%)”), consistent with how this fee is actually itemized on every invoice we issue. This fee applies only to credit-card payments, not to cash or debit-card payments.
(f) Deposits. Where a deposit is required (e.g., larger installation or repair jobs), the deposit amount and its treatment on cancellation will be stated in your specific estimate or invoice.
(g) Diagnostic/minimum service fees, and payment before repair work begins. Where a paid diagnostic applies under Section 4(e), the applicable diagnostic fee — as stated in the specific offer you booked, in your written estimate, or as otherwise disclosed to you and agreed under Section 4(e) — is collected once you’ve authorized that diagnostic work, and before we proceed to any further authorized repair beyond it, consistent with (a) above. For authorized repair, replacement, or other work beyond the inspection/diagnostic itself, we may require payment in full, or a deposit under (f), before that work begins, in addition to — not in place of — the completion-payment terms in (a). Which applies (pay-before-you-start vs. pay-on-completion) will be stated to you at the time you authorize that specific work.
(h) Maintenance packages, payment plans & plan renewals.
- What a maintenance package is: one-time service, billed in installments. Where we offer a maintenance package (for example, an AC maintenance/tune-up package) billed in monthly installments, the underlying service is a single, one-time maintenance service performed in full, not a series of separate monthly visits. The monthly billing schedule is solely a payment convenience — a way to split one fixed, already-earned price into installments — and is not a pay-as-you-go arrangement tied to ongoing monthly service. The total package price, exactly what service is included, and the number and amount of installments will be disclosed to you in writing before you enroll, and described consistently everywhere you encounter it (booking form, confirmation, technician conversation) as a one-time service on a payment plan, not as “monthly maintenance” or an ongoing subscription.
- Once the service is performed, the full price is owed — no pro-ration. Once we complete the maintenance service covered by your package, as stipulated in your agreement, you owe the full package price, regardless of how many of your monthly installments you have paid at that point and regardless of any later cancellation of the payment schedule. Because the service is one-time and fully performed, not delivered in stages across the year, there is no undelivered portion to pro-rate — this is payment for a service already completely rendered, itemized on your invoice against the agreed package price.
- This is different from cancelling a future renewal. The paragraph above governs the balance owed for a maintenance service already performed. It is separate from your right to decide whether your plan renews for another term (see below) — cancelling a future renewal is forward-looking and does not affect, and is not affected by, what you owe for service already delivered under your current term.
- Renewal. If your plan is structured to automatically renew for another service term, the renewal term, price, and how to cancel before renewal will be disclosed to you clearly at enrollment and again with reasonable advance notice before the plan renews, as required by law.
- Cancelling a renewal. You may cancel a plan’s renewal by contacting us at (305) 607-3244 or through the same method you used to enroll. We request thirty (30) days’ advance notice before your renewal date so we can stop scheduling the next term’s service; this notice governs the renewal only and does not make cancelling harder than enrolling, and does not change what you owe under the paragraph above for a maintenance service already performed in a current or prior term.
(i) Equipment orders — full price obligation. Where you authorize us to order equipment for you (for example, an air conditioning condenser, air handler, or similar piece of equipment, as distinct from a smaller consumable part or material), you are agreeing to purchase that equipment at its full price, including any delivery, freight, or handling cost actually incurred. A partial payment toward equipment you’ve ordered does not entitle you to receive only a portion of the equipment, and does not discharge or reduce your obligation to pay the full price — any partial payment you’ve made is applied as a credit against the total amount due, and you remain responsible for the remaining balance, whether or not you ultimately take delivery of, accept, or complete installation of the equipment. This reflects that equipment ordered specifically for your job on your authorization is a high-cost item that is frequently non-returnable once ordered, consistent with Section 6(f). If we are able to resell or return equipment you decline to complete paying for, we will credit any net resale or return proceeds we actually receive against the amount you owe.
(j) Equipment requiring licensed installation. Some equipment we sell — including, expressly, any air conditioning equipment containing refrigerant — must be installed, and any refrigerant in it handled, only by an appropriately licensed and certified professional, consistent with Florida contractor-licensing law and federal requirements governing refrigerant handling. Where you purchase such equipment from us without also authorizing us to perform the installation, you agree to sign a written acknowledgment, before we release the equipment to you, confirming that: (i) installation will be performed only by a contractor appropriately licensed to perform HVAC installation in Florida; (ii) any refrigerant in the equipment will be handled only by an EPA-certified technician; and (iii) we are not responsible for, and expressly disclaim any warranty or liability arising from, installation performed by any party other than the Company or another appropriately licensed contractor.
8. Unforeseen Conditions & Pre-Existing Deterioration
HVAC systems and ductwork are frequently older than they appear, previously modified, or already compromised in ways not visible until work begins. You acknowledge and agree:
(a) Estimates are based on what is visible or reasonably discoverable at the time of the estimate. Actual conditions discovered once work begins — including, without limitation, brittle, corroded, previously-damaged, or improperly-installed ductwork; pre-existing leaks (refrigerant, condensate, or water); mold or microbial growth; suspected asbestos-containing materials; rodent or pest infestation; or code violations from prior work by others — may require a change in scope, price, or approach, which we will discuss with you before performing any additional work beyond the original estimate.
(b) Cleaning, repair, or other work on aged or already-deteriorated components carries an inherent risk that the component may fail, crack, leak, or otherwise be affected by the mere act of being serviced — a risk that exists because of the component’s pre-existing condition, not because of any defect in our work. See Section 11 (Limited Warranty) and Section 12 (Limitation of Liability & Release) for how that risk is allocated between us.
(c) If suspected asbestos-containing material or significant mold is discovered, we will stop work in that area and inform you; remediation of asbestos or mold is outside the scope of our Services and requires a licensed specialist.
(d) Components that are already aged, corroded, brittle, or otherwise deteriorated before we begin work carry an inherent risk of cracking, leaking, distorting, or coming apart during or after otherwise normal, industry-standard servicing — not because our work caused the failure, but because the component’s own pre-existing condition could no longer withstand ordinary contact, airflow, vibration, or vacuum pressure. This applies specifically, without limitation, to:
- Mini-split (ductless) systems. Many mini-split housings, drain pans, and drain lines are plastic components that degrade with age and heat/UV exposure. We do not guarantee that a mini-split unit will not develop a leak, or that its drain pan, housing, or drain line will not crack, after cleaning, where the unit was already corroded, brittle, or otherwise compromised before we arrived.
- Fans and blower assemblies. Cleaning a fan or blower may cause new or increased vibration afterward (for example, from dislodged debris, an already-unbalanced blade, or worn bearings). We do not guarantee against post-cleaning vibration.
- Ductwork. We clean ducts using industry-standard duct-cleaning equipment and customary industry procedures. If ductwork that is already deteriorated, poorly sealed, improperly-installed, or otherwise structurally compromised separates, disconnects, or comes apart during the cleaning process, that is a pre-existing-condition failure, not a defect in our work.
We do not cover, warrant, or take responsibility for corroded, cracked, brittle, or otherwise already-deteriorated parts, or for any component of a mini-split, fan, duct system, or other part of the HVAC system that becomes inoperable after we service it, where our workmanship was performed to customary industry standards using industry-standard equipment and did not cause the failure. This paragraph does not limit our responsibility, under Section 12, for damage we actually cause through our own negligence or a failure to meet that standard — the distinction is between “the pre-existing condition failed” and “we broke it,” and Section 12 governs the latter.
9. These Terms & Conditions Incorporate Our Invoice Terms — One Body of Terms
(a) Invoice Terms incorporated. The Service Terms and Conditions that appear on every Company invoice (the “Invoice Terms”) are part of, and are incorporated by reference into, these Terms, and these Terms are incorporated by reference into every invoice. They are intended to operate as a single, consistent set of terms, not two separate or conflicting documents. This is the same “one body of terms” referenced in Section 1: whether you first encountered these Terms through the website, a booking confirmation, a written estimate, or an invoice, you are bound by one continuous set of Terms, not a different version depending on which document you happened to read first. Section 7 (Payment Terms), Section 11 (Limited Warranty), Section 8 (Unforeseen Conditions), and Section 12 (Limitation of Liability & Release) of this document restate and expand the Invoice Terms; if a conflict is ever identified between an invoice and this page, the more specific, later-dated document controls for that transaction, and we will correct the inconsistency promptly once identified.
(b) Estimates and invoices delivered electronically, including through a CRM platform. We regularly deliver estimates, quotes, invoices, service agreements, and payment requests electronically — by email, text/SMS, a customer portal or payment link, or through a customer relationship management (“CRM”) or similar third-party platform we use to run our business (which today includes GoHighLevel, and may include a different or additional platform in the future). Any estimate, invoice, service agreement, or payment request delivered to you through any such electronic means or platform is delivered subject to, and incorporates, these Terms, in the same manner as an estimate or invoice delivered on paper or in person. Consistent with Florida’s Uniform Electronic Transactions Act and applicable federal law (E-SIGN), an electronic record and an electronic signature, approval, or acceptance carry the same legal effect as a paper record and a handwritten signature, and by proceeding to request, accept, or pay for Services after receiving a document through electronic means, you consent to receive that document electronically and to transact electronically with us. Approving or authorizing an estimate, authorizing us to begin work, or paying an invoice delivered by any of these means is an affirmative act under Section 1(b) and binds you to these Terms for that transaction, regardless of which specific platform delivered the document to you. Where a specific estimate, invoice, or service agreement states its own terms for that job (for example, the scope of work, the price, or a payment schedule), those job-specific terms control for that job’s scope and price; these Terms govern everything else and continue to apply in full. We do not intend, and no job-specific document should be read, to waive or narrow any protection these Terms give you, or any protection the Invoice Terms in Section 9(a) give us, unless it says so expressly.
10. Photos, Video & Media
Our technicians may take before/during/after photos or video of the work area and equipment for documentation, quality control, insurance/COI compliance, and internal training purposes. We do not use customer property photos in public advertising or marketing without your separate, specific consent.
(a) Customer photography — equipment and job, not our personnel. You are welcome to photograph or video the equipment, work area, and the work being performed. Photographing or filming our technicians or other personnel requires their consent. Our technicians may decline to be photographed or filmed, and we reserve the right to pause, reschedule, or discontinue the Services if photography or filming of personnel continues after a request to stop — this is a condition of how we perform the Services, not a claim that we can prevent you from taking a photograph in your own home.
(b) Recording without consent. If personnel are photographed or filmed without their consent, we may ask that the image or footage be deleted; while a request for deletion is not something we can compel once an image has been lawfully captured on your own property, continuing to film or photograph a technician after being asked to stop is treated, under Section 5, as materially interfering with our ability to perform the visit, and the remedy above (pause/reschedule/decline to continue) applies. Separately, audio recording of a conversation is subject to Florida’s two-party (all-party) consent requirement for oral communications; recording a conversation with our technicians or staff without their knowledge and consent may violate that law, and we do not consent to being recorded without our knowledge.
11. Limited Warranty
PLEASE READ THIS SECTION CAREFULLY. IT LIMITS WHAT WE PROMISE ABOUT OUR WORK.
(a) Parts warranty — the only warranty we give. We warrant only the specific parts we install ourselves, for 30 days from the date of installation, against defects in that part or in our installation of it. This warranty is limited to repairing or replacing the defective part; it does not cover labor beyond what’s needed to replace the part, and does not cover damage caused by misuse, unrelated failures, power surges, acts of God, or work performed by anyone other than the Company after our visit. Manufacturer warranties on equipment or parts, where they exist, are between you and the manufacturer; we will assist in good faith with a manufacturer warranty claim where applicable but do not guarantee the manufacturer’s decision.
Manufacturer warranty pass-through costs. A manufacturer’s warranty is issued on the manufacturer’s own terms and documentation, not ours, and typically covers the replacement part itself only. It commonly does not cover shipping, freight, handling, return or core shipping, restocking fees, expedite fees, or any other cost the manufacturer or supplier imposes on us to obtain or return the part. This applies in particular to high-value components such as air conditioning compressors, motors, and other internal AC parts, where manufacturer documentation frequently excludes these costs. Any such cost passed to us by the manufacturer or supplier, along with our labor to remove and install the warranty part, is your responsibility unless we’ve agreed otherwise in writing, and will be quoted to you for advance approval per Section 4(f) before we order or return the part.
(b) Drain cleaning — what we guarantee, and what we do not. We perform drain cleaning according to standard industry practice for the method used. We do not, and cannot, warrant or guarantee that a drain will never clog again — no drain-cleaning company can promise that, because a drain can clog again for reasons unrelated to the quality of our work (grease, debris, root intrusion, pipe condition, or normal household use after our visit). The only remedy we provide is a one-time re-clean within 30 days of the original service, limited to the same clog and the same line we originally addressed, at no additional charge. This is the entire drain-cleaning guarantee; it does not repeat beyond that single 30-day re-clean, and it does not extend to a different clog, a different line, or any clog first reported after the 30-day window closes. This is the same 30-day one-time drain guarantee stated in our Invoice Terms (Section 9) — the two documents state one guarantee, not two.
We do not pay for, or assume responsibility for, water damage arising from any drain-cleaning service we perform. This includes, without limitation, damage from a pipe, joint, or connection that comes loose, separates, or fails during or after drain cleaning where that pipe, joint, or connection was already compromised, improperly installed by others, or hidden from our direct line of sight — for example, piping concealed inside a wall, ceiling, or slab. Consistent with Section 8 (Unforeseen Conditions) and Section 12 (Limitation of Liability & Release), we are not responsible for any pre-existing installation, any installation not run properly by a party other than the Company, or any hidden condition or unforeseen circumstance we could not see or reasonably discover before or during the work.
(c) Duct cleaning — what we guarantee is our method, not an outcome. The one thing we guarantee on every duct-cleaning job is that we use the correct equipment for the method performed, consistent with that equipment manufacturer’s specifications, and follow the correct, standard industry procedure for duct cleaning. That is an affirmative commitment about how we do the work.
What duct cleaning does not do, and what we do not claim it does:
- No renewal or replacement claim. Duct cleaning is a cleaning service, not duct replacement. Do not expect your ducts to look new, or to perform as new equipment would, after a cleaning. Visible wear, discoloration, or the physical age and condition of the ductwork itself will remain after cleaning; cleaning removes debris and buildup from the interior of the system, it does not restore or renew the ductwork or equipment.
- No mold-remediation or mold-recurrence claim. We do not guarantee that duct cleaning removes mold, and we do not guarantee that mold will not return or recur after our visit. Mold remediation is a distinct, licensed specialty outside the scope of our duct-cleaning service — see Section 8(c) and Section 13.
- No odor-elimination claim. We make no claim, and do not guarantee, that duct cleaning removes any odor from your HVAC or duct system. Odor can originate from sources duct cleaning does not reach or resolve (the equipment itself, building materials, or conditions elsewhere in the home).
- No health, medical, disease, or sanitization-outcome claim — see Section 13, the most important disclaimer in these Terms.
Cleaning services generally — provided AS-IS, NO WARRANTY OR GUARANTEE OF RESULT. DUCT CLEANING, DRYER VENT CLEANING, COIL CLEANING, AND ALL OTHER CLEANING OR MAINTENANCE SERVICES ARE PROVIDED “AS-IS.” Beyond the affirmative method/workmanship commitment stated above for duct cleaning, WE DO NOT WARRANT OR GUARANTEE ANY PARTICULAR RESULT, AIR-QUALITY OUTCOME, ODOR OUTCOME, ENERGY-SAVINGS OUTCOME, OR HEALTH OUTCOME FROM ANY CLEANING SERVICE. See Section 13 (Health, Air-Quality & Mold Disclaimer).
(d) Repairs to leaks — NOT warranted. We do not warrant repairs to refrigerant lines, condensate lines, or any other leak repair, and we are not responsible for damages arising from a leak, whether the leak existed before our visit, recurs after our visit, or is newly discovered. Given the frequently compromised condition of older lines and the risk described in Section 8, leak repair carries no guarantee that the repair will resolve the leak permanently or that no new leak will occur nearby.
(e) What is NOT covered, generally: damage or failure caused by pre-existing deterioration, age, prior improper installation by others, lack of maintenance before our visit, Acts of God (including but not limited to hurricanes, flooding, lightning, and power-grid failures), misuse, unauthorized modification, or failure to follow any maintenance guidance we provide.
(f) NO OTHER WARRANTIES, EXPRESS OR IMPLIED, ARE MADE. TO THE EXTENT PERMITTED BY FLORIDA LAW, THIS SECTION IS OUR ENTIRE WARRANTY AND REPLACES ANY OTHER WARRANTY, WRITTEN OR ORAL.
12. Limitation of Liability & Release (Hold Harmless)
Released Parties, defined. As used in this Section 12, “Released Parties” means the Company (Service Pros of America d/b/a Air Duct Cleaning Miami) and its owners, shareholders, officers, directors, employees, subcontractors, and agents. Every release, hold-harmless, and liability limitation in this Section 12 runs in favor of each Released Party, not only the Company itself.
(a) Assumption of risk on cleaning/inspection work. You acknowledge that duct cleaning, dryer-vent cleaning, and similar work is performed on existing systems that we did not install and whose internal condition (age, prior damage, prior workmanship by others) is not always visible before or during the work. You accept the risk described in Section 8 that servicing an already-deteriorated component can reveal or contribute to a failure of that component.
(b) Release and hold harmless. To the maximum extent permitted by Florida law, you release, and agree to hold harmless, the Released Parties from any claim for property damage — including water leaks or water damage, and damage to ductwork, walls, ceilings, flooring, or personal property — arising from or related to unforeseen or pre-existing conditions described in Section 8, ordinary wear revealed by our work, or risks described in Section 11(d) (leak repairs). This release does not apply to damage caused by a Released Party’s own negligence in performing the work itself (as opposed to damage caused by the pre-existing condition of your system), and does not apply to any Released Party’s gross negligence or willful misconduct.
(c) No consequential/incidental damages. To the maximum extent permitted by Florida law, no Released Party is liable for indirect, incidental, special, or consequential damages (including lost income, lost use of the property, alternative-lodging costs, or spoiled food/perishables from an AC outage), even if a Released Party was advised such damages were possible. The total liability of the Released Parties, collectively, for any claim arising from the Services, however framed, will not exceed the amount you paid us for the specific service giving rise to the claim.
(d) Delays beyond our control. No Released Party is liable for delays or failures to perform caused by events beyond our reasonable control (severe weather, supply shortages, government orders, and similar events).
13. Health, Air-Quality & Mold Disclaimer
PLEASE READ THIS SECTION. IT IS THE MOST IMPORTANT DISCLAIMER IN THESE TERMS.
We are a licensed HVAC service company (Florida Contractor License CAC1817115), not a medical provider, not an industrial-hygiene professional, and not an air-quality testing or mold-remediation provider. This applies fully to duct cleaning, dryer-vent cleaning, coil cleaning, sanitization add-ons, and every other cleaning or maintenance service we perform.
(a) No health, medical, or disease claims — of any kind. We do not make, and no statement by any Company technician, representative, advertisement, or this website should be read to make, any claim that any service we perform — including duct cleaning, sanitization, or any other service — cures, treats, prevents, or reduces the risk of any disease, illness, allergy symptom, asthma symptom, or other medical condition. We do not make medical claims. If any Company representative ever tells you otherwise in person, that statement is not authorized, does not bind the Company, and you should disregard it and tell us so we can address it.
(b) No mold claims. We do not guarantee that any service — including duct cleaning or mold removal/remediation work where separately scoped and performed — removes all mold, and we do not guarantee that mold will not return or recur after our visit. Mold assessment and remediation is a distinct, separately licensed specialty; where mold is suspected or discovered, see Section 8(c).
(c) No odor-elimination claims. We do not claim, and do not guarantee, that any cleaning service eliminates, removes, or permanently resolves odor from your HVAC or duct system.
(d) No air-quality, allergen, bacteria, or virus claims. Nothing we say or publish, and no result of a cleaning, maintenance, or sanitization service, is a representation about the presence, absence, reduction, or elimination of mold, allergens, bacteria, viruses, or other contaminants, or about any resulting improvement in your indoor air quality, unless a specific, separately-scoped test performed by a qualified third party explicitly says otherwise in writing.
(e) If you have health concerns, consult a licensed medical provider and/or a qualified, independently licensed indoor-air-quality or mold-testing specialist. This disclaimer is consistent with, and does not conflict with, our standing company-wide policy that we never make health, medical, or disease-related claims in any advertising, sales conversation, or customer communication — on this website or anywhere else.
14. Customer Reviews
We welcome and encourage honest customer feedback. This section does not restrict, penalize, or charge any customer for leaving a review of any rating, including a negative one. Nothing in this section restricts a customer’s right to provide truthful feedback or an honest assessment of our services or conduct.
(a) We expect and ask that any review genuinely reflect the reviewer’s own actual experience as our customer, and that it accurately distinguish between: services actually performed; an estimate or consultation visit; a cancelled or missed appointment; and a disagreement about pricing, payment, scheduling, or cancellation terms. We ask that reviews not be fabricated, posted by a non-customer, duplicated, or written to harass rather than describe a real experience.
(b) If you believe services were incomplete, defective, or inconsistent with the agreed scope of work, we ask that you contact us promptly at (305) 607-3244, describe the concern, and — where the concern relates to work performed at your property — provide us reasonable access to inspect the work so we can evaluate it and, where appropriate, offer a reasonable correction. We want every customer’s real experience to actually reach us before it becomes a public dispute.
(c) If we reasonably believe a posted review does not accurately reflect service actually provided, we may contact the reviewer, share supporting documentation, and ask that the review be corrected or removed, and/or report it to the hosting platform (Google, Yelp, BBB, Facebook) under that platform’s own policy against fake or non-customer reviews. We do not charge a fee, withhold service, or take any adverse action against a customer for the rating or content of a review they post.
(d) Nothing in this section limits any right we may otherwise have under Florida or federal law where a review knowingly contains a materially false statement of fact about the Company (as opposed to an opinion, rating, or genuine account of the reviewer’s own experience), impersonates another person, discloses our confidential or proprietary business information, or constitutes harassment or extortion. Legal action will not be pursued merely because a review is unfavorable or because a customer expresses an honest opinion — including a negative one. Any attorney’s fees, costs, or damages will be sought only where authorized by applicable law or awarded by a court.
(e) Misleading omissions. Florida law recognizes that a statement can be misleading — and can give rise to liability — not only when it is false, but when it is technically true yet presented with material omissions that create a false or misleading overall impression of what occurred. Nothing in this section creates any new obligation beyond what already applies under that law, and nothing in this section restricts, penalizes, or discourages a customer’s right to post an honest review, including a negative one, or to decide which details of their own experience to share. This is notice only: the Company reserves whatever rights it may otherwise have under Florida law where a reviewer knowingly omits or conceals a material fact — such as the agreed scope of work, services actually performed, inspection findings, communications, payment terms, cancellation circumstances, a refund or correction offer made, or a refusal to permit inspection or corrective work — in a way that materially distorts an account presented as factual. This does not apply to a customer’s honest opinion, rating, or choice of which relevant details to discuss.
15. SMS, Email & Communications Consent
By providing your phone number or email and booking with us, you consent to receive appointment confirmations, reminders, service updates, invoices, and (where you separately opt in) promotional messages by SMS text message, phone call, and/or email from Air Duct Cleaning Miami. Message and data rates may apply. Text STOP to any text message to opt out of SMS at any time; reply HELP for help. Opting out of promotional messages does not opt you out of transactional messages necessary for a service you’ve already booked (e.g., an appointment reminder for a confirmed booking). See our privacy policy for Air Duct Cleaning Miami for how we handle your contact information. Consent to receive marketing texts is not a condition of purchasing any service.
16. Privacy
Our collection and use of your personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.
17. Dispute Resolution, Governing Law & Venue
(a) Governing law. These Terms, and any dispute arising from the Services or these Terms, are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
(b) Mediation first. Before filing a lawsuit, the parties agree to attempt to resolve any dispute through good-faith mediation in Miami-Dade County, Florida.
(c) Venue. Any legal action not resolved through mediation will be brought in the state or federal courts located in Miami-Dade County, Florida, and each party consents to that venue and personal jurisdiction there.
18. Severability & Waiver
If any provision of these Terms is found unenforceable by a court of competent jurisdiction, the remaining provisions remain in full force and effect, and the unenforceable provision will be reformed to the minimum extent necessary to make it enforceable. Our failure to enforce any provision is not a waiver of our right to enforce it later.
19. Changes to These Terms
We may update these Terms from time to time. The effective date at the top of this page reflects the most recent revision. Changes apply to bookings made after the effective date; the terms in effect at the time of your booking govern that booking and invoice.
20. Contact
Questions about these Terms? Reach us any business day:
Air Duct Cleaning Miami / Service Pros of America
3130 W Pembroke Rd #425A
Hallandale Beach, FL 33009
Phone: (305) 607-3244
Website: airductcleaningmiamifl.com • contact Air Duct Cleaning Miami
Florida HVAC License: #CAC1817115